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Complaints & Consultation

Complaints

If you are not satisfied with the travel service, you can complain to tourist supervisory offices in Beijing.

Supervisory Office of Tourism Quality of China National Tourism Administration
Location: No. Jia 9, Jianguomennei Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65275315
Fax: 010-65201522 010-65122096
Zip Code: 100740

Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Location: Room 1001, Beijing Luyou Building, No.8, Jianguomenwai Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65130828
Fax: 010-65158251 010-65158255
Zip: 100022

Consultation

Beijing Tourist Information Centre, authorized by the Beijing government, is a specialized organization on traveling with advisory service. At present, there are 20 official service stations that can be found in all 18 districts, capital airport and the Beijing train station. These centers provide a specialized and convenient advisory service for tourists. For any complaint and consultation you can contact the following service centers:

Name
Address
Tel
Beijing Railway Station
No. 16, Laoqianju Hutong, Dongcheng District
010-65288448
Capital Airport
On the opposite to the International Welcome Entrance to the Xihangzhanlou at Capital Airport
010-64598148
Dongcheng District
No.10, Dengshikou Xijie, Dongcheng District
010-65321043/65122991
Xicheng District
Floor No.1, Science and Technology Square, No.131, Xidan Beidajie
010-66160108
Chongwen District
No. Yi 10~12, Guangming Lu,  Chongwen District
010-67103852
Xuanwu District
No.3, Hufang Lu, Xuanwu District
010-63510018
Chaoyang District
No.11-2, Gongti Bei Lu, Chaoyang District
010-64176627
Haidian District
South Hall of Modern Plaza, No.40, Zhongguancun Dajie, Haidian District
010-82622895


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